Job Summary:

The Site Lead is responsible for overseeing and managing their assigned clinical staff and supervising all patient care processes. Site Lead includes ensuring proper coding, billing, insurance benefits, and patient flow.

The site lead will support our Stone Oak clinic.

Duties and Responsibilities:

• Performs expected Scribe I & II duties and responsibilities to lead
• Ensure clinic is properly equipped and maintained to set quality standards
• Assists in recruiting, hiring, training, disciplinary action, and performance reviews of technical personnel under supervision of practice administrator.
• Appropriately schedules clinic staff in accordance with clinic needs; approves time off requests for clinic staff as delegated; reviews and approves timesheets.
• Consults with the regional clinic manager on problems and interpretation of policies to ensure patient needs are met.
• Organizes and conducts regular meetings of clinic staff; participates in regular management team meetings. 
• Answers patient questions and telephone inquiries, including but not limited to, attaining resolution to patient problems.
• Ensures all clinic equipment is functioning properly; requests repairs and maintenance, as needed. 
• Maintains inventory levels; orders all clinical supplies. 
• Understands and executes OSHA policies and procedures as needed
• Review physician schedule 1-3 days prior of date of service to ensure appointment accuracy
• Assists with appointment and surgery scheduling as needed.
• Responsible for delegating and completing daily reconciliation and correcting PODIS/Drug Report
• Understands the preferences of each physician, recognizing differences and abiding by them when working with physicians.
• Ensure and update physician procedure preferences, as needed. 
• Maintains an awareness of the patient’s verbal and non-verbal communication for patient satisfaction. 
• Effectively communicates and counsels patient for physician.
• Maintains physician and patient flow efficiently. 
• Facilitates communication between the physician and clinical staff members as helpful to minimize clinic flow disruptions.
• Collaborates and works with other Clinic Manager and Regional Manager to ensure administrative tasks completed timely.
• Will travel to other sites as needed.
• Performs other tasks as required

Skills/Competencies:

• Working knowledge of all aspects regarding retina care
• Ability to train new staff
• Working knowledge of MS Office Suite and Practice Management platforms, preferably NexTech, Phreesia, NextGen
• Strong communication and interpersonal skills 

Education Requirements

• High school diploma required
• Certification COA, COT or COMT preferred
• College degree preferred

Experience Requirements:

• Two - Five years’ experience in retina preferred 
• Two years of service with Retina Consultants of Texas preferred 

Certification requirements:

• Certification as an ophthalmic scribe, OSC
• Valid CPR certification

Physical Abilities:

• Must be able to move frequently from standing and sitting
• Must be able to type or write legibly in all settings
• Must be able to add support for patients getting in and out of exam chairs, as needed 
• Lifting required up to 30 pounds