Retina Consultants of Texas (RCTX) is seeking a Patient Access Manager to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for providng excellent customer service in a fast-paced clinic environment at the Kingwood Clinic. 

Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 6:30am-6:30pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available.

Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world-renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser, and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients.

We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

In addition to being highly challenged professionally, upon joining our practice, the following competitive benefits for full-time eligible employees after a 60-day introductory period:

• Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions, both Roth and Traditional options from starting date of hire.
• Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off, and (8) paid holidays + (1) floating holiday annually.  

Pay Rate is $18.00+ per hour and eligible for overtime.

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

Duties and Responsibilities:

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff.
• Enforces departmental policies, practices, procedures and work rules in accordance with RCH handbook and existing policies and assists in the development and implementation of approved new policies.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as check in work flow, daily balancing, chart preparation, etc.
• Determines work procedures, prepares work schedules, and expedites workflow. Answers questions and recommends corrective actions to address customer complaints; learns, applies, and teaches new skills to improve customer service.
• Sets priorities and handles multiple responsibilities effectively while identifying opportunities to improve overall productivity, standardization, and workflow.
• Actively promotes good working relationships amongst team members and with external and internal clients.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.
• Maintains positive customer service at all times.
• Works with human resources in managing activities of department in regards to recruiting, hiring, termination, training, professional development, mentoring, counseling, and performance evaluations.
• Performs other duties as assigned.

Skills/Competencies:

• Robust knowledge and understanding of insurance and financial processing of accounts.
• Expert knowledge of medical terminology and translating EOB’s.
• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirement, financial guidelines, and coordination of benefits.
• Problem Solving – Identify and resolve problems in a timely manner, gather and analyze information skillfully; develop alternative solutions; work well under pressure
• Exhibits excellent customer service
• Basic typing skills required
• Basic Mathematical skills to include adding and subtracting
• Computer experience: working in multiply systems, Microsoft Outlook and Teams

Qualifications:

Education Requirements

• High school diploma

Experience Requirements:

• Experience with Microsoft Office suite
• Four years of patient access or call center experience
• Two plus years in supervisory or lead role preferred
• Must be available to work hours and days as needed based on departmental demands
• Must be able to travel to clinic locations with dependable transportation

Physical Abilities:

• Sedentary position with occasional movement throughout the workplace
• Working on the computer for majority of shift
• Must be able to type
• Must be able to communicate via any communication channel

Note:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.