Retina Consultants of Texas (RCTX) is seeking a Patient Access Team Lead to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for supporting teams in our North region (The Woodlands, Peakwood, Northwest/Cypress, Memorial, Kingwood, Brenham, Livingston, and Lufkin) as they execute patient care. The team lead will train, coach, and step in where needed to maintain patient flow and support to the team.

Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 6:30am-6:30pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. 

Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients.

We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

In addition to being highly challenged professionally, in joining our practice, the following competitive benefits for full-time eligible employees after a 60-day introductory period:

• Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions both Roth and Traditional options starting date of hire.
• Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off and (8) paid holidays + (1) floating holiday annually.  

Pay Rate is $21.00+ per hour and eligible for overtime.

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

Duties and Responsibilities:

• Traveling required between all clinics within assigned region
• Lead Support for all clinics within assigned region
• Communicate effectively with management on any internal concerns
• Manage Bank Reconciliation daily and recover missing documentation
• Train all new hires and communicate with upper management
• Evaluate current employees to schedule training sessions
• Manage monthly payment plans and payment assurance in Phreesia
• Manage daily work schedules to ensure coverage
• Review timecards at the end of every pay period for Patient Access Manager to approve
• Post daily batches in NextGen
• Review all treatments estimate forms and relay discrepancies to clinical team
• Other duties that as assigned

Qualifications:

Education Requirements

• High school diploma

Experience Requirements:

• At least 2 years of Front Desk/Patient Access Coordinator experience

Physical Abilities:

• Sedentary position with occasional movement throughout the clinic
• Working on the computer for majority of shift
• Must be able to type
• Must be able to communicate via any communication channel

Skills/Competencies:

• Computer skills with ability to navigate multiple programs, typing, proficiency in MS Office
• Proficiency in Electronic Medical Records (EMR)
• Excellent communication and customer service skills
• Have working knowledge of insurance terminology
• Bilingual (English/Spanish) preferred