Retina Consultants of Texas (RCTX) is seeking an Accounts Receivable Specialist I to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible responsible for managing and processing patient account collections, ensuring timely and accurate recovery of outstanding balances. This role involves contacting patients regarding overdue accounts, negotiating payment plans, and coordinating with internal teams to resolve billing issues. The specialist acts as a liaison between patients, clinical ops, and coding team to ensure effective communication and resolution of account discrepancies.

Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients.

We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

In addition to being highly challenged professionally, in joining our practice, the following competitive benefits for full-time eligible employees after a 60-day introductory period:

• Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions both Roth and Traditional options starting date of hire.
• Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off and (8) paid holidays + (1) floating holiday annually.  

Pay Rate is $21.50+ per hour and eligible for overtime.

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

Duties and Responsibilities:

• Conducts outbound phone calls to patient to collect on outstanding balances and resolve current payment method issues.
• Negotiate payment plans and arrangement with patients.
• Invesitage and resolve billing discrepancies and issues, including self-pay discrepancies
• Maintain accurate records of patient interactions and colletion activities
• Answers patient questions regarding patient responsible portions, copays, deductibles, write-off’s, etc.
• Resolves patient complaints or explains why certain services are not covered.
• Identifies and re-assigns financial responsibility as appropriate. Evaluates patient's financial status and establishes budget payment plans as needed.
• Communicate effectively with patients and internal teams regarding account status and issues.
• Provides regular updates and reports to the AR Manager and/or RCM Director.
• Collaborate with other departments to enhance collections processes and improve patient satisfaction.
• Accepts and completes other duties as assigned

Skills/Competencies:

• Maintains strictest confidentiality and adheres to all compliance regulations.
• Excellent attention to detail and organizational abilities.
• Highly organized, attentive, has a sense of urgency, flexible and able to deal with frequent interruptions and changing priorities
• Answers inbound patient calls in a professional and timely manner, projecting proper telephone etiquette while adhering to HIPAA guidelines
• Excellent written and verbal communication skills, with demonstrated ability to communicate with others at all levels.
• Proficiency in medical billing software and Microsoft Office Applications.
• Knowledge of Revenue Cycl procedures and medical billing terminology.
• Ability to read and understand Explanation of Benefits (EOB).
• Displays professionalism in the workplace maintaining a positive team attitude
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Education Requirements

• High School diploma, GED, or equivalent

Experience Requirements:

• At least 6 months to 1 year of experience in accounts receivable, billing, and/or revenue cycle management in a medical setting.
• Bilingual Spanish speaker preferred

Physical Abilities:

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
• Sitting - prolonged periods of time
• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity-work includes viewing a computer screen