Retina Consultants of Texas (RCTX) is seeking a Desktop Systems Specialist to join our innovative team with the mission of Fighting Blindness For The World To See. 

Applicants in San Antonio, Texas are encouraged to apply.

Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 6:30am-6:30pm. 

Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients.

We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

In addition to being highly challenged professionally, in joining our practice, the following competitive benefits for full-time eligible employees after a 60-day introductory period:

• Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions both Roth and Traditional options starting date of hire.
• Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off and (8) paid holidays + (1) floating holiday annually.  

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

• Analyzes and solves computer problems, and assures technology meets the needs of the organization.
• Implements system studies to assist organization to realize maximum benefit from investments in equipment, personnel, and business processes.
• Plans and designs new computer systems or devises ways to apply existing systems resources to additional operations.
• Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system
• Identifies and acquires or contacts appropriate resources to help resolve complex problems; provides server and computer support and maintenance, correcting routine problems and/or entering specialized commands or data into systems
• Troubleshoots systems, identifies potential system errors, writes report-generation programs or other code, and documents instructions and other system information.
• Evaluates needs for new and revised systems, identifies possible improvements, and makes recommendations for the purchase of new hardware and software.
• Develops and implements security protocols and solutions to network issues, system administration problems, and application errors.
• Assist to create plans for layout and installation of new systems or modification of existing system.

• Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users.

• Answers client's inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.

• Interacts with physicians, management, clinical and research staff, administration staff as well as 3rd party vendors to manage the day-to-day scheduled and unscheduled computer operations and maintenance activities. Seeks to maintain stable, efficient and effective availability and operations of RCTX network resources.
• Understands and complies with all security policies; ensures that security and data protection are top priorities; integrates security into all designs and systems; makes recommendations regarding enhancing network security.

Skills and Competencies:

• Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices
• Plan, implement, and/or engineer network solutions based upon Cisco/Meraki equipment with intermediate complexity
• Ability to learn new technologies
• Ability to create comprehensive documentation using Microsoft Teams and related tools
• Voice experience with Avaya IP Office
• Ability to work independently, without close supervision and also work effectively and efficiently within a team environment
• Ability to be a self-starter and show initiative
• Dependable and reliable with a positive mental attitude and professional appearance
• Detail-oriented
• Ability to communicate technical information to other team members and coworkers who may not have knowledge of networking technical terminology
• Ability to manage several projects simultaneously from design to implementation
• Comprehensive understanding of network services and networks such as TCP/IP, WAN/LAN, VPN
• In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers and printers
• Ability to analyze and evaluate networks, identify issues and provide solutions to ensure networks are operating efficiently
• Ability to design, implement and troubleshoot Wi-FI and security infrastructure

Qualifications:

• High School diploma required
• Associates or 1-2 years of vocational technical training preferred

Experience:

• 3+ years’ experience in a complex multi-vendor network using technologies as TCP/IP, static routing, layer 2/3 Switching/Routing on Meraki

License/Certification:

• CCNA (Preferred)

Physical Abilities:

• Regularly required to use hands to finger, handle or feel.
• Frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
• Occasionally required to sit.
• Occasionally lift and/or move switches/routers up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus