Retina Consultants of Texas (RCTX) is seeking a Desktop Systems Specialist to join our innovative team with the mission of Fighting Blindness For The World To See. 

Applicants in San Antonio, Texas are encouraged to apply.

Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 6:30am-6:30pm. 

Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients.

We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

In addition to being highly challenged professionally, in joining our practice, the following competitive benefits for full-time eligible employees after a 60-day introductory period:

• Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions both Roth and Traditional options starting date of hire.
• Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off and (8) paid holidays + (1) floating holiday annually.  

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

• Provides Basic technical hardware and software support, maintenance and troubleshooting of WAN/LAN network devices.
• Interacts with physicians, management, clinical and research staff, administration staff as well as 3rd party vendors to manage the day-to-day scheduled and unscheduled computer operations and maintenance activities.  Seeks to maintain stable, efficient and effective availability and operations of RCTX network resources.
• Assists staff with basic technical design, optimization, monitoring, testing, evaluation, integration, installation and implementation of Network, Infrastructure and Application systems and components as directed.  Designs network and systems to best meet customer-specific solutions, customizations and requirements, while maintaining company infrastructure standards and policies.
• Understands and complies with all security policies; ensures that security and data protection are top priorities; integrates security into all designs and systems; makes recommendations regarding enhancing network security.
• Ensures all aspects of the network configuration, software licenses, user accounts and equipment are inventoried, tracked and documented and that all documents and diagrams are kept up to date as configurations change – including proper and timely attention to appropriate change control coordination, procedures and notifications.
• Maintains and troubleshoots proprietary diagnostic equipment, connected PCs, and software
• Monitor the day-to-day operations of the systems within his/her defined scope
• Provide technical assistance and resolution for systems problems
• Participate in voice, data, and systems installation repair and upgrades
• Identify and troubleshoot performance issues in an enterprise environment
• Monitor the installation, maintenance, and monitoring systems
• Problem Solving and Critical Thinking
• Applies advanced skills to resolve complex problems not covered by existing procedures or practices independently
• Displays a high level of critical thinking in bringing successful resolution to high-impact, complex and/or cross-functional problems

Skills/Competencies:

• Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices
• Plan, implement, and/or engineer desktop solutions based upon equipment with intermediate complexity
• Ability to learn new technologies and complex photography equipment
• Ability to create comprehensive documentation using Microsoft Teams and related tools
• Voice experience with TalkDesk Phone
• Ability to work independently, without close supervision, although he/she will be part of a team
• Ability to be a self-starter and show initiative
• Strong team player with the ability to work efficiently and effectively within a team environment and adhere to existing processes and procedures
• Dependable and reliable with a positive mental attitude and professional appearance
• Detail-oriented
• Ability to communicate technical information to other team members and coworkers who may not have knowledge of networking technical terminology
• Ability to manage several projects simultaneously from design to implementation
• Comprehensive understanding of network services and networks such as TCP/IP, WAN/LAN, VPN
• In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers and printers
• Ability to analyze and evaluate networks, identify issues and provide solutions to ensure networks are operating efficiently
• Ability to design, implement and troubleshoot Wi-FI and security infrastructure

Qualifications:

• High School diploma required
• Associates or 1-2 years of vocational technical training preferred

Experience:

• 3+ years’ experience in a complex multi-vendor network using technologies as TCP/IP, static routing, layer 2/3 and wireless hardware preferred

License/Certification:

• Network+ (preferred)
• CompTIA (preferred)

Physical Abilities:

• Regularly required to use hands to finger, handle or feel.
• Frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
• Occasionally required to sit.
• Occasionally lift and/or move switches/routers up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus