Retina Consultants of Texas (RCTX) is seeking an Oncology Site Lead to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for the efficiency and success of daily clinical operations related to a patient-centric experience. This role oversees the growth and development of team members, monitors patient-flow, productivity, and efficiency of the clinic, and supports the needs of providers and the clinical team while delivering quality medical eye care services. The ideal candidate must be able to travel to various clinics, communicate effectively, and be highly organized to work in a fast-paced environment.

This position will travel to the following clinics: Bellaire, Katy, Woodlands, and Medical Center, mileage compensation is provided.

Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 6:30am-6:30pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available.

Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients.

We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

In addition to being highly challenged professionally, in joining our practice, the following competitive benefits for full-time eligible employees after a 60-day introductory period:

• Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions both Roth and Traditional options starting date of hire.
• Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off and (8) paid holidays + (1) floating holiday annually.  

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

Leadership and Team Management

• Lead and manage direct reports, modeling RCTX core values
• Recruit, hire, and onboard new team members
• Provide initial and ongoing training to ensure staff proficiency in required skills and roles
• Hold team accountable for meeting performance metrics and KPIs
• Communicate performance expectations and provide feedback
• Manage time cards including approving time off in accordance with clinic demand
• Assist in disciplinary action and performance reviews under supervision of practice administrator

Clinic Operations and Readiness

• Oversee day-to-day clinic operations to ensure smooth patient flow and excellent patient experience
• Ensure clinic is properly equipped and maintained to set quality standards
• Optimize patient scheduling to balance access and utilization
• Maintain a smooth flow of patients to the physician, altering test sequence as required
• Perform patient work-ups and diagnostic testing as required to assist with patient flow

Clinical Quality and Compliance

• Ensure clinical documentation meets quality and compliance standards
• Train and audit staff on proper charting, coding, and billing practices
• Keep staff up-to-date on clinical policies, protocols, and regulatory requirements
• Understand all retina and oncology diagnoses and be able to order testing for each patient
• Understand and execute OSHA policies and procedures as needed

Collaboration and Communication

• Collaborate with physicians and research team to support clinical trials
• Partner with revenue cycle team on patient access, authorization, and billing/collections
• Communicate regularly with leadership on clinic performance, issues, and needs
• Organize and conduct regular meetings of clinic staff; participate in regular management team meetings
• Consult with Sub-Specialty Manager, Director of Clinical Operations, and HR regarding employee relations issues and interpretation of policies

Patient Care Support

• Verify patient referrals, authorizations, and approvals are current
• Answer patient questions and telephone inquiries, including attaining resolution to patient problems

Additional Responsibilities

• • Ensure all clinic equipment is functioning properly; request repairs and maintenance as needed
  • Perform on-call duties on a rotating basis
  • Implement team-based environment for stronger communications and commitment
  • Optimize strengths within operations for more efficient and cost-saving processes

Skills and Competencies

• Working knowledge of all aspects of ophthalmic care
• Ability to learn, understand, and train all aspects of ocular oncology diagnoses and plan
• Employee management and leadership experience
• Proficient in using an authoritative and confident voice to convey messages clearly and assertively
• Working knowledge of MS Office Suite and Practice Management platforms (NexTech, Phreesia, NextGen preferred)
• Understanding of ICD-10 codes
• Excellent verbal and written communication skills
• Strong analytical, problem-solving, decision-making, detail-oriented, and organizational skills
• Ability to multi-task, work well in a team dynamic as well as independently
• Demonstrated skills in motivating and training professional staff

Education Requirements

• Bachelors’ degree preferred
• COA or equivalent preferred

Experience Requirements:

• Two - Five years’ experience in clinical operations (retina preferred)
• 1-2 years of supervisory experience required

Physical Abilities:

• Must be able to move frequently from standing and sitting depending on exam room configuration during clinic sessions.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to type or write legibly in a dimly-lit setting.
• Must be able to hear softly spoken words.
• Fast typing skills – 60 wpm
• Must be able to add support for patients getting in and out of exam chairs.
• Lifting required up to 50 pounds.

Note:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.